Delivery & Returns

UK Postage

At Cotter’s Shoes we aim to fulfil all orders as quickly and efficiently as possible.

Orders are usually dispatched within 1 working day, but please allow 3-5 working days for delivery once payment is received. We use Royal Mail Recorded delivery which allows each order to be tracked using Royal Mail’s online checking system.

All products can also be sent via Royal Mail Special Delivery next day if required, please select this option at check out for our quickest delivery method.

All deliveries require a signature this will ensure you receive your items safely and securely.

International Postage

International buyers are welcome, we are happy to post to anywhere in the world as long as the buyer pays the delivery cost.

All items are sent via Royal Mail International signed which are trackable and require a signature on delivery to ensure you receive your items safely and securely.

Returns Policy

We are confident you will be happy with your purchase, if however, on receiving your order, the footwear is not the right size or you do not like them, we will be happy to exchange them for a different size or issue a refund, provided you pay the return carriage.

Original postage cost is not refunded.

You have 30 days from date of purchase to return your items.

Refunds or exchanges will only be given provided the goods and the packaging are returned in re-sellable condition and the footwear has not been worn outside.

When returning goods please include the original invoice with a note on it referring to your reason for return.

Any questions please contact us by phone us on +44 (0)1452 416 914 or email us at contact us.

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